Refund Policy

If the product is a custom-made item, we are unable to provide a return service. Your custom art pieces are carefully designed and personalized based on the photos and information you provided about your beloved pet.

However, if your order arrives damaged or doesn't meet your expectations, please feel free to contact us at - we regularly review these requests and will assist you to solve the problem.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at When we pass the review, we will send a confirmation letter of return to your email. Then you have three days to send out the products to be returned. Items sent back to us without first requesting a return will not be accepted. Also, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at


Can I cancel or edit my order?

Since all orders will be processed immediately, please beware that you have up to 12 hours to edit your order after order confirmation. We cannot cancel or edit your order after this 12 hours window. Please contact our Customer Service team immediately at should you have any urgent requests.

Damaged or Incorrect Order

At AIITLE, we always try our best to ensure product quality and order accuracy. If you receive a damaged, faulty or incorrect product, don't worry! Simply take a photo and send it to us at and we will quickly process the refund to your original account. However, if the product has no quality problems, the customer should pay for the return of postage, and the company only undertakes the return of products. Unfortunately, we cannot accept exchanges or refunds for products that fail to meet your expectations if they're not defective. 

Order Not Received

Your order will come with a tracking number. Our after sales team will keep monitoring the shipping status and notify you if the delivery is taking longer than usual. If you still haven't received your product after 6 weeks of ordering and the shipment status shows that your order has not yet arrived in the country of destination, we will send you a replacement order for free. 



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.